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Frequently Asked Questions about Senior Care 

What is home care and how does it differ from home healthcare?

Home care generally refers to the provision of personal care, companionship care, and home helper services.  These services are non medical in nature and are meant to enable a person to maintain independence and live in the comfort of their own home.  On the other hand, home healthcare is a medical related care plan that is performed in conjunction with a medical professional. 

What services does QualCare provide?

QualCare provider home care services, such as personal care (bathing, dressing, grooming, and personal hygiene), companionship care (activities of daily living or ADLs, crafts, games, walks, conversation, and more), and home helper services (maintaining a clean living environment, grocery shopping, and errands).  Our services can be scheduled for a brief visit, hourly, or for 24/7 Live In Care.

Does insurance or Medicare pay for in home care services?

Insurance will generally cover in home care services IF you have supplemental long term care insurance.  Medicare does not cover home care services.  The most common type of payment is private-pay.

Are QualCare caregivers employees?

Yes.  All QualCare caregivers are employees and covered by workers compensation and general liability insurance.

How are QualCare caregivers selected?

QualCare performs screens hundreds of resumes to find the right caregivers.  Once we identify a caregiver that meets our standards, we carefully screen, conduct phone interviews, in person interviews, conduct national and local criminal background checks, DMV, and personal and professional reference checks.   

How much does in-home care cost?

QualCare is not a franchised operator, therefore we can deliver the same level of service at a more affordable cost.  How?  No franchise fees, lower marketing costs, and no corporate office.  Most importantly, all of our rates are fully transparent.  In fact, we post them on our website.  Something you won’t find with most in-home care providers.

Are services available 24 hours, 7 days a week?

Yes. Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.  Our business hours are 8:30am to 4:30pm Monday to Friday.  We are on call during the rest of the time.  Our goal is to ensure you can always get a live person on the phone without having to leave a voice mail.

Do you provide services to those in nursing homes or assisted living communities?


Is there a written plan of care for each client? Is it modified and if so, how often?

Yes.  We prepare a written plan of care during our initial free consultation.  During the consultation we will gather information about the client, in order to create a plan of care to meet your needs and best match you with a caregiver.  Then, over the course of care services, we will monitor the care plan and client needs in order to make recommendations needed to modify the care plan  so that we can provide you with the  highest quality in home care.

What if my QualCare caregiver is sick or on vacation?

We know our clients value consistency and continuity of care.  So, in order to minimize the impact of a caregiver taking a vacation or taking sick leave, we maintain a team of qualified caregivers to assist in providing temporary care to maintain continuity of services. 

Can I change to another QualCare caregiver?

Yes.  On occasion, we just don’t get the initial client-caregiver matching right.  In these situations, simply call us to request a change and we will immediately match you with another QualCare caregiver.   It’s part of our Caregiver Gaurantee.

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